Usage Agreement


Introduction to the User Agreement:  

Koala's registered online store welcomes you and informs you that you will find below the terms and conditions regulating your use of this store and all the legal consequences that result from your use of the online store services through this electronic platform, as any person's use of the Koala store, whether he is a consumer of the store's service or product Otherwise, this is his approval and acceptance, and he is in his full legal capacity, legally and legally, for all articles and provisions of this agreement, and it is a confirmation of your commitment to its regulations and to what was mentioned in it. actions on the property. This agreement is considered valid and effective once you agree to it and start registering with the Koala store in accordance with Article 10 of the Saudi Electronic Transactions System.

  

Article One - Introduction and Definitions:   

The above preamble is an integral part of this agreement, and you will find below the indications and definitions of the main terms used in this agreement:

1. (Store) means the Koala store, and this definition includes all forms of the Koala store on the Internet, whether it is an electronic application, a website, or a commercial store.

2. (User) means every consumer who purchases a product or service from the store through its electronic platform.

3. (Agreement) by this phrase means the terms and conditions of this Agreement, which govern and regulate the relationship between the parties to this Agreement.

 

Article Two - User Legal Capacity:   

1. The user declares that he has a legal capacity considered legal and legal to deal with the store, or that he is at least eighteen years old.

2. The user agrees that if he violates this article, he will bear the consequences of such violation towards third parties.

 

Article Three - Nature of the Koala Store's Obligation:   

1. Koala Store's commitment to consumers or users is to provide (service or product).

2. Koala Store may provide other services such as after-sales services or other related services, due to the nature and type (service or product) required of the user.

 

Article Four - Terms of Use of Koala Store:   

1. The user is obligated to use the electronic platform of the Koala store in accordance with public morals and the regulations in force in the Kingdom of Saudi Arabia.

2. When purchasing a Koala store service or product, the user is obligated not to use this service or product in violation of public morals and regulations in force in the Kingdom of Saudi Arabia.

 

Article Five - Accounts and Registration Obligations:   

Once you apply to join the Koala Store membership as a user, you are obligated to disclose specific information and choose a user name and a secret password to use when accessing the Koala Store services. By doing so, you have agreed to:

1. You are responsible for maintaining the confidentiality of your account information and the confidentiality of the password, and thus agree to inform Koala Store immediately of any unauthorized use of your account information at Koala Store or any other breach of your confidential information.

2. Koala Store will not in any way be responsible for any loss that may be incurred directly or indirectly, morally or materially, as a result of disclosing user name or password information.

3. You are obligated to use your account or membership at the Koala store yourself, as you are fully responsible for it, and in the event that someone else uses it, this is a presumption that you have authorized it to use the store in your name and for your account.

4. When using the Koala Store, you are obligated to use it with all seriousness and credibility.

5. You are obligated to disclose true, correct, updated, complete and legal information about yourself as required during registration with the Koala Store and you are obligated to update your data if it is actually changed or if needed.

6. Koala Store is committed to treating your personal information and contact addresses in strict confidence.

7. If it appears to Koala Store that you have disclosed information that is not true, incorrect, not current, incomplete, illegal or in violation of what was stated in the use agreement, Koala Store has the right to stop, freeze or cancel your membership, store and account on the platform Without prejudice to the rights of the other Koala Store and its legitimate means to recover their rights and protect other users.

8. In the event of non-compliance with any of the above, the Koala store management has the right to stop or cancel your store or membership or block you from accessing the Koala Store services again.

 

Article Six - Electronic Communications and Official Communications:  

1. The parties to this agreement agree that communication will be made via the e-mail registered in the platform.

2. The user agrees that all agreements, advertisements, data and other communications that are provided electronically take the place of their written counterparts, which is a stand-alone argument, in meeting the legal and legal needs.

3. The user agrees to be able to communicate with him and notify him of any provisions of this agreement or dealing with him through the Koala store management broadcasting general messages that are received to all users or to specific users of the Koala store.

 

Article Seven - Amendments to the Terms of Use and Fees:   

1. The Koala Store may notify you of any modification to this agreement in accordance with the official means of communication under this agreement, and according to which your obligations will be doubled or your rights will be diminished according to any modifications that may be made to this agreement.

2. In the event of an objection to any amendment to the use agreement, Koala Store hopes that you will stop using its services, as just accessing your account in Koala Store or using the Koala Store constitutes your acceptance of the amendments and your complete and complete consent to deny ignorance, and Koala Store accepts discussion in any suggestion regarding These provisions.

3. All fees are calculated in Saudi riyals, and the user must pay all fees due on the platform in addition to any other expenses added by the Koala store, provided that payment is made by the approved and specified means available through the Koala store.

4. Koala Store may impose fees on some users, depending on the offers, products or services they request, or the fees or taxes imposed by the state on the nature of the product or service.

5. Koala Store reserves the right to add, increase, reduce or deduct any fees or expenses under the terms and conditions of the use agreement, on any of the users for whatever reason they registered.

 

Article 8 - Payment and payment services for stores in the Koala store:   

1. The Koala Store provides through its partners the payment and payment system in the Koala Store. It can be done entirely online through the payment options available on the Koala Store or through any payment method provided by the Koala Store from time to time.

2. Koala store is obligated to determine the price of the service or product that it offers in its store according to the generally accepted market value.

3. Koala store is obligated to provide invoices, receipt vouchers and receipt vouchers for all amounts and profits that arise in its store, and is obligated to give the user an invoice for his purchase of a service or product (store name.

4. Koala store is obligated to provide the generally accepted accounting specifications in its online store, in application of the provisions of this agreement, and due to the legal, economic, commercial and regulatory interests in this regulation.

 

Article 9 - Your personal information and transaction details information:  

1. The user acknowledges that he grants the Koala Store an unlimited, global, permanent and irrevocable right, exempt from expenses, and licensed to use information or personal materials or otherwise provided or provided by the Koala Store platform or announced on the platform by joining it or using it For it, through the forms designated for communication and registration, or via any e-mail or any of the communication channels available on the platform. In order to achieve any of the interests that the platform deems appropriate.

2. The provisions of the confidentiality of consumer information are subject to the rules of the "Privacy Policy and Confidentiality of Information" of Koala Store, and the provisions of this agreement related to the confidentiality of information.

 

Article 10 - Intellectual Property:  

1. The intellectual property rights of Koala Shop are completely owned by Koala Shop, whether they were owned by them before or after the establishment of this electronic platform.

2. The user or consumer respects the intellectual property rights of the Koala Store, including the Koala Shop itself, and the words, logos and other symbols of the Koala Shop or displayed on the Koala Shop, as the Koala Shop, and every right affiliated with the Koala Shop, are fully intellectual property rights koala store.

 

Article Eleven - Liability of the Koala Store:  

1. Koala Store is obligated to conduct its business through this electronic platform in a regular manner and in accordance with the regulations in force in the Kingdom of Saudi Arabia, and in accordance with the provisions of this agreement.

2. Koala Store does not bear any claims arising from errors or negligence, whether caused directly, indirectly or accidentally, by the user or by a third party such as shipping companies.

3. Koala Store, its employees, owners and their representatives are obligated to ensure that the (product or service) is sound, legitimate and authorized in accordance with the laws and regulations of the Kingdom of Saudi Arabia and is used for legitimate purposes.

 

Article 12 - Confidentiality of Information:  

1. Koala Store takes measures (concrete, organizational and technical) to protect users and prevent unauthorized access to and preservation of users' personal information.

2. As a user, you acknowledge that the Internet is not a completely secure method, and the confidentiality of your personal information cannot be 100% guaranteed through the Koala Store.

3. Koala Store has no control over the actions of any third party, or third parties, such as other Internet pages linked via links to the platform or third parties claiming to represent you and others.

4. You know and agree that Koala Shop may use your information that you provided with it, in order to provide services to you in Koala Shop, and to send you marketing messages, and that privacy in Koala Shop controls the collection, processing, use and transfer of your personal identity information, and the confidentiality rules of information are subject to " Koala Store Privacy and Confidentiality Policy.

 

Article Thirteen - Restriction of Access or Membership:  

Koala Store can suspend or cancel the user's membership or restrict the user's access to the platform services at any time and without notice and for any reason, and without limitation.

 

Article 14 - Replacement Policy:  

1. Without prejudice to the terms of the agreement and statutory warranty, the consumer has the right to replace the product provided to him from the Koala store within the seven days following the date of receiving the product, and he is not entitled to replace the product after the seven days have passed.

2. To replace the product, it is required that the product be in a sound condition and that the consumer has not used the product or obtained its benefit. Koala Store has the right to inspect the product before replacing it to ensure its safety.

3. The consumer is not entitled to replace the product in the following cases:

If the product was manufactured at the request of the consumer or according to the specifications he specified, with the exception of products that have a defect or that violate the specifications specified by the consumer.

If the product is video tapes, discs, CDs, or information programs that have been used.

If the product is newspapers, magazines, publications, books, or any other form of literature.

If a defect appears in the product due to poor possession of the consumer.

If the contract deals with the provision of accommodation, transportation or feeding services.

If the contract deals with the purchase of software download products over the Internet.

 

Article 15 - Return Policy:  

1. Without prejudice to the provisions of the agreement and statutory guarantee, the consumer has the right to rescind the contract and return the product presented to him from the Koala store within the seven days following the date of receiving the product, and he is not entitled to that product after the seven days have passed.

2. To return the product, it is required that the product be in a sound condition and that the consumer has not used the product or obtained its benefit. Koala Store has the right to inspect the product before retrieval to ensure its safety.

3. The consumer is not entitled to return the product in the following cases:

If the product was manufactured at the request of the consumer or according to the specifications he specified, with the exception of products that have a defect or that violate the specifications specified by the consumer.

If the product is video tapes, discs, CDs, or information programs that have been used.

If the product is newspapers, magazines, publications, books, or any other form of literature.

If a defect appears in the product due to poor possession of the consumer.

If the contract deals with the provision of accommodation, transportation or feeding services.

If the contract deals with the purchase of software download products over the Internet.

4. In the event that the provisions of the said return policy are met; The consumer has the right to terminate the contract and return the product to the Koala store with a refund of the amount paid.

 

Article 16 - Applicable Law or Regulation:  

This use agreement is governed and formulated according to the laws, regulations and legislation in force and in force in the Kingdom of Saudi Arabia, and is completely and completely subject to the regulations in force at the authorities in the Kingdom of Saudi Arabia.

 

Article 17 - General Provisions:   

In the event that any incoming material or clause in this use agreement is canceled or there is any incoming material or any clause in the use agreement is no longer in force, such an order does not cancel the validity of the rest of the articles, terms and provisions contained in the use agreement and they shall remain in effect until notice Another koala store management.

This use agreement - which may be amended from time to time as the case may be - constitutes the use agreement, work mechanism, understanding, agreement and contract between Koala Store and the user, and both parties to this agreement agree to take into account the following:

1. The Arabic language is the language in force when interpreting the provisions of this Agreement, or when translating them into another language.

2. All prices displayed on Koala Store services or products may be modified from time to time.

3. The promotions or marketing offers that Koala Store may place are temporary offers, as Koala Store has the right to modify or discontinue these promotional or marketing offers at any time.

4. The parties to this agreement are obligated to deal with each other in a manner that does not violate the legal rules, regulations and laws in force related to the nature of the transaction between the Koala store and the user.

5. This usage agreement shall not be canceled except by a decision issued by the Koala store management.